RepairXpert Industrial Automation

Servo Drive Following Error

E032

Servo axis position error has exceeded the allowable following error window. The commanded position and actual position differ by more than the configured tolerance.

high general packaging palletizer asrs
servo following error position motor drive axis encoder

Probable Causes (ranked)

Fix Steps

  1. 1 Check for mechanical obstruction — disable drive, try to move axis by hand
  2. 2 Listen for motor brake release when drive enables — confirm brake releases cleanly
  3. 3 Check motor-to-load coupling — verify setscrew torque, keyway condition, or belt tension
  4. 4 Inspect encoder cable connections at motor and drive — reseat both ends
  5. 5 Review servo drive fault log for pattern — same position every time suggests mechanical issue
  6. 6 If load changed, servo gains may need re-tuning — contact controls engineer
  7. 7 Reset fault, re-home axis, and attempt motion at reduced speed to isolate issue

Field Trick

Run the axis at 10% speed. If it completes without faulting, the issue is dynamic — gains, inertia, or friction. If it still faults, the issue is static — obstruction, brake, or coupling.

Suggested Replacement Parts

Parts matched to fault category: Servo Drive

Allen-Bradley Kinetix 5500 Servo Drive P/N: 2198-H008-ERS2 0.8kW, 480V, integrated safe torque off, EtherNet/IP
Yaskawa SGD7S Sigma-7 Servo Amplifier P/N: SGD7S-R90A00A002 100W, single-phase 200V, EtherCAT, STO built-in

Prices are estimates. Verify part numbers match your equipment before ordering.

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